How it works
Two journeys. One shared clock.
Every session starts with a maker who’s stuck and an engineer who’s solved it before. Here’s exactly what happens on both sides, start to finish — nothing skipped.
Side by side
What happens, in order.
Both journeys run in parallel. They meet in exactly one place — the call — same fifteen minutes, same meter, same server clock.
The maker journey
Stuck to shipped in nine steps.
Register & verify
Create an account, verify your email, and set your location and timezone if you want local matching.
Buy tokens
Top up via Stripe Checkout. 100 tokens = £1, and it lands in your wallet the moment payment clears.
Submit your challenge
Two hundred words max, tagged by category and specialty, with preferred call times and any attachments.
Get matched
We shortlist vetted engineers by specialty, locality and rating — or concierge-suggest a single confirmed match.
Pick a slot & book
Choose from the engineer's real calendar. Booking needs a minimum token balance; nothing is charged yet.
Get confirmed
Both of you get an in-app and email confirmation with the time and a join link, plus reminders at 24 hours and 15 minutes.
Join the call
A browser video room opens five minutes early. Nothing to install, on desktop or mobile.
Watch the clock
A live meter counts down your remaining time, with warnings at 5, 2 and 1 minute, and a final one at 30 seconds.
Wrap up & rate
See a summary of duration and tokens spent the moment the call ends, then rate the engineer.
The engineer journey
Apply to first payout in six.
Apply & build your profile
Experience, specialties, work examples, and your preferred rate band and availability.
Get approved
Admin reviews your application — sometimes with a short intro call — then you onboard to Stripe Connect for payouts.
Accept a booking
See the maker's challenge before you commit. Decline what isn't your specialty; it re-opens to matching.
Join the call
Same room, same clock, five minutes early — you never wait around wondering if it's time.
Deliver the help
You see the time remaining too, so you can pace the session instead of guessing at the clock.
Get paid
See your earnings the second the call ends; payout clears via Stripe Connect after the hold window.
Step 7 for the maker and step 4 for the engineer are the same fifteen minutes — billing starts only once you’re both connected, and never before.
Get started
Pick your side.
Whichever seat you're in, the next step takes about two minutes.